A Guide on an Adoption Software for Microsoft D365
Even though Office 365 adoption software is not as scary as it sounds, it can be challenging to understand its intended use and how it can assist your organization in achieving its marketing and customer success goals. It’s also a topic that many marketers are still learning about.
The good news is that effective adoption software will not only save your team time but also drive greater adoption, which ultimately results in happier customers and a stronger brand.
Read on to learn more about the different components of effective user adoption software for Office 365, what they do, and how they can help you succeed with your marketing and customer success goals.
What Is an Effective User Adoption Software?
An effective software solution will help your organization achieve its customer success goals. In other words, effective adoption software will help your customers become productive members of your organization. It ultimately leads to happier customers, longer-term relationships, and more sales.
It is also important to note that an effective software solution will help your organization comply with the latest government regulations. Since the adoption of GDPR, organizations have had to get more thoughtful about how they handle customer data.
How to Use an Adoption Software
Many adoption solutions are stand-alone products, meaning they operate on their own—without any kind of integration with your business’s systems. Since they’re designed to operate on a per-user basis, they’re not integrated with your organization’s other systems, which can make them difficult to use and understand.
Furthermore, some adoption solutions allow you to track user data only, while others provide analytics for both; web and mobile apps. Ultimately, there are many benefits to using an online solution that offers a host of features, such as improved security, scalability, and adaptability.
These solutions are often subscription-based, which makes it more expensive upfront, but gives you more flexibility in deciding how you want to use the software.
What’s in an Adoption Software?
An adoption software solution’s core functionality can vary depending on your organization’s needs. The following are some of the key functional areas that most adoption solutions nowadays offer:
Data management
It is the process of organizing, managing, and visualizing data. Data management enables you to see a user’s activities across your entire organization, such as which departments they work in, how they interact with your products and services, and the value they’re creating for your business.
Analytics
The insights generated by data and analytics help you make informed business decisions, understand your customers, and grow your business.
Commerce
The core functionality of adoption software is to enable your team to onboard and manage new users. A user adoption software will help you keep track of all the new users you bring in, as well as provide support and tracking for your customers.
How to Achieve Success with Your Adoption Software
Now that we’ve gone over what an adoption software solution is and how it can benefit your business, it’s time to get down to what an effective one looks like in practice. Here are 5 things you need to keep in mind when achieving success with an adoption software:
Stick to your guns
Don’t let anyone convince you that certain technology isn’t right for your situation. You need to make sure that technology is right for your business and your users. Even if it means building a feature-rich software solution that doesn’t meet some arbitrary adoption standard, do your due diligence and make sure it meets the right level of functionality for your needs.
Be thoughtful about the numbers
The adoption of new technologies and tools is often accompanied by an increase in user numbers. Be thoughtful about how many new users you add, to begin with, and make sure you’re not simply flooding your customer support systems with new requests.
Select the right launch cadence
It is the cadence at which you’ll launch your new software, and decide how long you’ll keep it live. Ideally, you’ll want to shut down your old software as soon as possible after the new one is fully operational, but this is not always possible.
Conclusion
The adoption of new technologies and tools is often accompanied by an increase in user numbers. It’s important to be thoughtful about how many new users you add, to begin with, and make sure you’re not simply flooding your customer support systems with new requests.
